100000 Calls made
250000 Inbox managed
1000 Trucks dispatched

Hello, I'm Simran, owner of Dolphix (butterflies in my stomach) I am a Virtual Assistant.

Simran

ABOUT THE FOUNDER

Portrait of a Modern Maverick

Welcome to my corner of the internet! When I'm not VA'ing, you can find me dancing or possibly playing with my daughter (Again, dancing).

With over 5+ years of experience in the Customer Support Industry, I, hereby stand here to rock the industry, my way. I am an extrovert, also good at starting a conversation other than saying- Hey, how can I help you?

WHAT WE DO

Our Services

Business consulting is a professional service that involves providing expert advice and guidance to organizations with the goal.

Virtual Assistant Services
Real Estate & Admin VA

Agents/Brokers and even the Owners can trust us with their properties. We are experts at creating, managing, and posting ads, lead generation via cold calling and warm calling, managing CRMs, and most importantly setting up meetings and email & calendar management.

As your Executive Assistant, we can efficiently handle all your Administrative tasks including answering and managing emails, scheduling appointments, keeping track of your expenses, making phone calls, making travel arrangements, book-keeping, paperwork management, and resolving administrative employee issues.

Additionally, we can also help with Data Entry and Data cleaning, editing, sorting, or separating data in Excel or CSV.

Social Media, Digital Marketing & Telemarketing

We will create and schedule the designed content all over the social media platforms with a special technique/ schedule planned exclusively for you and your company's need to grow and nurture your targeted audience.

We will promote your brand not only through email, social media, and web-based advertising but also through text and multimedia messages as a marketing channel.

We also solicit prospective customers to buy products, subscriptions, or services, either over the phone or through a subsequent face-to-face or web conferencing appointment scheduled during the call.

Customer Support

We provide timely, empathetic help that keeps customers' needs at the forefront of every interaction. We help B2B and B2C companies by handling incoming and outgoing calls, messages, and emails, building a proper trail of follow-ups, and providing sales and word-of-mouth marketing, working side-by-side with products.

Truck Dispatch
As your no. 1 dispatcher, we shall provide the following services- (other than being nice to our drivers :)
  1. Develop delivery routes and maintain contact with drivers throughout the day.
  2. Collaborate with management to modify daily routes to accommodate the needs of customers.
  3. Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road.
  4. Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.
  5. Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
  6. Handling all the paperwork to put you at ease.

Why Choose Dolphix

Available 24/7

We are here for you always! And we mean it. We are at your service any day, any time.

Flexible with Timezones

Have clients in a different part of the country having odd time zones? No worries, we operate in every time zone providing our best services.

Continuity

We provide backup assistants at the cost of one to make sure we never miss a day.

Confidentiality

We maintain the utmost privacy of the information you share with us. We use apps and extensions to manage passwords to ensure confidential information remains restricted.

No Hidden Fees

Don’t worry we won't charge you any additional fee or joining fee or any other fee. We also give you the ease to cancel anytime and also a 100% money-back guarantee in case you are not satisfied with the service.

Believe in Culture

“It's a living and breathing thing that's evolving all the time,” J.C. Herrera, chief human resources officer at cybersecurity firm CrowdStrike, told Built In.

Flexible

We are flexible like a rubber band. We can change our plans to navigate and overcome unanticipated obstacles. Flexibility is an important tool in problem-solving. Projects with many moving parts are more manageable when working with flexible team members whose skill sets overlap, and being adaptable to sudden changes means we can react to new conditions without slowing down or becoming stressed.

Go win. We'll handle the rest.

Business consulting is a professional service that involves providing expert advice and guidance to organizations with the goal.

CASE STUDIES

Executive Assistant | Yateman International
Successfully provided high-level administrative support to the CEO of the company to manage their time, tasks, and information effectively, allowing her to focus on strategic decision-making and key responsibilities. Some specific duties provided were Calendar and Schedule Management, Communication Management, Meeting Coordination, and Preparation, Meeting Coordination and Preparation, Project Support, and most importantly Relationship Management (Clients and Employees).
Personal Assistant | Danit Ben Simon
As a Personal Assistant, I allowed her to take proper meals timely by sending messages daily and reminding her to take healthy portions of meals every day.
Personal Executive | Chief of Chaos
Handled the owner's calendar, scheduling meetings, appointments, and travel arrangements. Also, ensured that his schedule was organized, conflicts are minimized, and all necessary details are managed by implementing strategies to keep the Owner on track with his meetings and his emails.
Virtual Assistant | Iterate.ai
It was essential to adapt and learn new technologies and tools related to AI to effectively support the company's operations and contribute to its success. Provided support in Managing and organizing schedules, calendars, and appointments for the CEO and the Legal Department, Handling email correspondence, filtering and prioritizing messages and drafting responses, Assisting with expense management and maintaining financial records, Assisting in coordinating and preparing materials for contracts, NDA’s, MNDA’s and reports, Conducting research and gathering data to support project objectives and deliverables, Assisting in gathering and analyzing data for market research, customer insights, and business strategies, and Assisting in managing AI datasets, ensuring quality and accuracy.

Frequently Asked Questions

Business consulting is a professional service that involves providing expert advice and guidance to organizations with the goal.

What services do you provide as a virtual assistance agency? --

As a virtual assistance agency, we specialize in providing a range of services including customer support, truck dispatch services, social media management, and telemarketing. Our dedicated team of virtual assistants is trained and experienced in handling these specific areas to help meet your business needs.

How do your virtual assistants handle customer support tasks? Our virtual assistants are skilled in delivering exceptional customer support. They can handle tasks such as answering customer inquiries, resolving complaints, processing orders, providing product information, and ensuring customer satisfaction. They are trained to represent your brand professionally and effectively.

Can you assist with truck dispatch services? Yes, we offer truck dispatch services to help streamline your logistics operations. Our virtual assistants can manage dispatch tasks such as coordinating driver schedules, tracking shipments, communicating with drivers, and optimizing routes. We ensure efficient operations and timely deliveries for your trucking business.

How can you help with social media management? Our virtual assistants are proficient in social media management. They can create and curate engaging content, schedule posts, respond to comments and messages, monitor social media analytics, and help build your online presence across various platforms. We aim to enhance your brand's visibility and engage with your target audience effectively. What telemarketing services do you provide? Our virtual assistants are experienced in telemarketing and can assist you in generating leads, conducting market research, setting appointments, making sales calls, and managing customer follow-ups. We aim to boost your sales and create meaningful connections with potential customers through effective telemarketing strategies.


How do you ensure quality in your virtual assistance services? +

Can I customize the services based on my specific business needs? +

How do I get started with your virtual assistance services? +
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